Legal

Refund Policy

Last Updated: June 2026

Digital Products

Because digital products are delivered immediately after purchase, all sales are generally final.

Refunds are not provided simply because:

• You changed your mind.
• You purchased the wrong item.
• You no longer want the product.
• You expected features that were not advertised.
• You no longer play the supported game.
• You dislike the design after purchase.

When Refunds May Be Granted

Kap10's Kustoms may approve a refund when:

• You were charged multiple times for the same purchase.
• The wrong product was delivered.
• A verified technical issue prevents the product from functioning as advertised and we are unable to resolve it within a reasonable time.
• A refund is required under applicable law.

Game Updates

Game updates, mod updates, DLC releases, or third-party modifications may temporarily affect compatibility. This alone does not automatically qualify for a refund. We will make reasonable efforts to restore compatibility when practical.

Custom Work

Deposits for custom work may be non-refundable once work has begun unless otherwise agreed in writing. Completed custom work is generally non-refundable due to its personalized nature.

Physical Products

If you receive a damaged, defective, or incorrect physical item, please contact us within 7 days of delivery with photos of the issue. We will work with you to repair, replace, or refund the item when appropriate.

Normal variations in wood grain, laser engraving, 3D printing, handmade craftsmanship, or natural materials are not considered defects.

Chargebacks

If you experience a problem with an order, please contact us before filing a payment dispute or chargeback. Most issues can be resolved quickly through direct communication. Fraudulent or abusive chargebacks may result in revoked download access, suspension of your account, refusal of future service, and submission of purchase records to the payment processor during the dispute process.

Contact Us

If you believe your order qualifies for a refund, please contact us at:

support@kap10skustoms.com